NOTE: Due to confidentiality reasons, I am not showing any wireframes beyond this.
The Quality Based Networks product is looking to gain market parity in terms of feature set as well as move to a platform that can scale with expected growth targets. The business ultimately wants to add additional lines of business (Commercial and Medicaid) and other channels (Specialty) to QBN.
The current implementation has gone through two iterations supporting Medicare D, the first being fully business owned (MS Access and SQL Server Express) and the second being a combination of MS Access and a IT-owned SQL Server enterprise instance. Both iterations are currently operational.
This goals of the QBN 3.0 project are to:
- Implement a scalable technology platform for configuring and running the QBN product to support the additional volume
- Incorporate the necessary data to support additional QBN measures
- Build upon industry-leading QBN analytics by providing an enhanced reporting platform
- Retire the existing QBN 1.0 and 2.0 platforms
Required: UX Activities / Deliverables:
Note: Request the following documents prior to the kick-off
UX (Phase *)
- Testing list (Users availability)
- Surveys list (Participants)
- Brand Guidelines (Marketing)
- Design system
- Analytics - Traffic, # clicks…
- Surveys – Previously conducted by client
- Heuristics evaluation
- Creation of a project in our servers
Link:
Tag the folder as Active
- Creation of a UX folder under the SharePoint Teams/Project site
- UX plan – Weekly agenda and calendar
- Template
Team Deliverables: (Phase 0)
- Daily report – to team members and governance
- Sample
- Weekly status – to team members and governance
- Sample
- Competitor Analysis
- Proto - Personas
- User Journeys (High Level)
- Information Architecture (High Level)
- Prototypes (Low fi)
- High Level Vision
- Backlog foundation
Team Deliverables: (Phase 1)
- Vision
- Road Map
- Release Plan
- Architecture Handbook
- NFR Doc.
- HTML Guidelines
- Backlog
Team Deliverables (Phase 2)
- Stories
- Demo
- Usability results
Activities / Deliverables (Phase 3)
- Information Architecture
- Wire-flows
- Design System
- Research
- User test results
- Final Report, Next steps and recommendations
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